Look, we get it...
Nobody actually enjoys reading these things, but we've tried to make this as painless as possible. Bottom line? We respect your privacy and won't do anything shady with your information. Here's the full picture of what we collect, why we need it, and what we do with it.
What Info We Actually Collect
When you reach out to us or use our website, we might collect a few different types of information:
Personal Details You Share
This is stuff you give us directly - name, email, phone number, address. Usually happens when you're filling out a contact form or scheduling a consultation. We're not gonna ask for things we don't need, promise.
Project-Related Information
If we're working together on a project, you'll probably share site photos, property details, budget ranges, design preferences - all that good stuff. We keep this secure and only use it for your project work.
Technical Bits & Pieces
Like most websites, we collect some technical data - IP addresses, browser types, which pages you visit. It's pretty standard stuff that helps us understand how people use our site and fix things when they break.
Cookies & Tracking
Yeah, we use cookies. Not the chocolate chip kind, unfortunately. These help us remember your preferences and make the site work better. You can disable them in your browser if you want, though some features might get a bit wonky.
How We Use Your Information
We're not here to spam you or sell your data to random companies. Here's what we actually do with your info:
- Respond to your inquiries - Pretty obvious, but if you contact us, we need your details to get back to you
- Manage projects - If you're a client, we use your info to deliver the services you hired us for
- Send updates - Occasionally we'll shoot over project updates, invoices, or relevant info. We won't flood your inbox
- Improve our services - Analytics help us understand what's working and what needs tweaking
- Legal stuff - Sometimes we're required to keep records for legal or regulatory reasons
Who Gets Access to Your Data
We're pretty protective of your information, but there are a few scenarios where others might see it:
What we DON'T do: We don't sell your personal information to marketers, data brokers, or anyone else. Period.
Your Rights & Choices
This is your data, and you've got some control over it:
Access & Correction
Want to see what info we have about you? Need to update something? Just shoot us an email and we'll sort it out.
Deletion
You can ask us to delete your personal information, though we might need to keep some stuff for legal reasons or to complete active projects.
Opt-Out
Don't wanna hear from us anymore? There's an unsubscribe link in every marketing email we send. Easy peasy.
Data Portability
Need a copy of your data in a usable format? We can make that happen.
Keeping Your Data Safe
We take security seriously around here. While no system is 100% hack-proof, we use industry-standard measures to protect your information:
- Encrypted data transmission (that's the little lock icon in your browser)
- Secure servers with regular backups
- Limited access - only team members who need specific info can see it
- Regular security audits and updates
- Secure file sharing for project documents
If there's ever a data breach (knock on wood), we'll let you know ASAP and tell you what happened and what we're doing about it.
Data Retention - How Long We Keep Stuff
We don't hoard your data forever. Here's the general approach:
Active projects: We keep all relevant info until the project wraps up and any warranty periods expire
Past clients: We'll keep basic contact info and project records for about 7 years (Canadian tax and legal requirements, unfortunately)
Inquiries that didn't pan out: Usually deleted within 2 years if we haven't heard back from you
Marketing contacts: Kept until you unsubscribe or we haven't had meaningful contact in 3 years
International Data Transfers
We're based in Toronto, Canada, and most of our data stays right here. However, some of our service providers (like cloud hosting or email services) might store data on servers in other countries, including the US. These providers are carefully selected and comply with applicable privacy laws.
If you're outside Canada and provide us with personal information, know that it'll be transferred to and processed in Canada under Canadian privacy laws.
Third-Party Links
Our website might have links to other sites - consultant portfolios, supplier websites, building product manufacturers, that sort of thing. We're not responsible for their privacy practices, so definitely check out their policies if you're concerned.
Changes to This Policy
We might update this privacy policy from time to time as our practices evolve or laws change. When we do, we'll update the date at the top of this page. If there are major changes, we'll shoot you an email if we have your contact info.
It's worth checking back here occasionally to stay in the loop.
Questions? Concerns? Just Wanna Chat?
Seriously, if anything in here is unclear or you've got privacy concerns, don't hesitate to reach out. We'd rather you ask than worry.
Email: info@harrowenquintalx.info
Phone: (416) 555-0147
Mail: 245 Queen Street West, Suite 800, Toronto, ON M5V 3M6
Get in TouchCanadian Privacy Law Compliance
This privacy policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We're committed to protecting your privacy rights as a Canadian resident or as someone doing business with a Canadian company.